HR Support L3 CB - City Skills

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🧰 Course Toolkit

📄 DSW Evidence Requirements Download PDF

📝 DSW ST0239 Level 3 HR Support Toolkit V7 Download DOCX

Course Content

INTRODUCTION 1 Module

- Content

Getting Started

Unit 1: Business Understanding 4 Modules

- Content

1. The Business Environment

2. The Structure & Values of the Organisation

3. Business Strategy

4. Setting KPIs

Unit 2: The HR Function 4 Modules

- Content

5. HR Structures & Roles

6. HR Legislation & Policies

7. HR Systems & Processes

8. HR Specialisms

Unit 3: HR Consultancy 4 Modules

- Content

9. EBP and Critical Thinking

10. Problem Solving & Decision Making

11. Managing HR Data

12. Consutancy and Influencing Others

Unit 4: Delivering Value 4 Modules

- Content

13. Service Delivery

14. Keeping Up to Date

15. Planning & Prioritising

16. Supporting and Developing Others

Unit 5: HR’s role in Change 4 Modules

- Content

17. Process Improvement

18. Change Management

19. Project Tools & Techniques

20. Understanding the Value You Add

Unit 6: Business skills 4 Modules

- Content

21. Effective Communication

22. Building Trust

23. Handling Conflict

24. Collaboration & Teamwork

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Course Includes

7 -
25 Modules