Archives: KSB

Operational Management- Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team.…

Communication- Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise…

Building Relationships- Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross-team working to support the…

Managing People- Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including…

Leading People- Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.