Archives: KSB

LO19 – The apprentice must demonstrate how they handle conflict and sensitive HR situations professionally and confidentially.

LO18 – The apprentice must demonstrate how they build trust and effective working relationships.

LO17 – The apprentice must demonstrate effective interpersonal communication across a range of media, adapting style appropriately.

LO16 – The apprentice must demonstrate how they take ownership of issues and appropriately escalate complex situations.

LO15 – The apprentice must demonstrate how they use effective questioning and active listening to understand requirements and develop HR solutions.

LO14 – The apprentice must demonstrate how they plan and organise their work, including examples without direct supervision.

LO13 – The apprentice must demonstrate how they contribute to achieving individual and team KPIs in line with organisational policy, values and standards.

LO12 – The apprentice must demonstrate how they use agreed systems and processes to deliver accurate and compliant HR services.

LO11 – The apprentice must demonstrate how they support managers in handling recurring HR matters independently.

LO10 – The apprentice must demonstrate, using work-based examples, how they have delivered excellent customer service, providing solutions, advice and support to managers.