Team Leader CB1 - City Skills

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📚 Course Toolkit

📊 ST0384 Level 3 Team Leader or Supervisor Presentation V1

📄 DSW ST0384 Level 3 Team Leader or Supervisor Toolkit V3.5

📕 DSW ST0384 Level 3 Team Leader Toolkit V1.2 (PDF)

Course Content

Getting Started 2 Modules

- Content

1. Introduction

2. Continuous Professional Development

Unit 1 : Business Foundations 4 Modules

- Content

Understanding the Business Environment

Organization Strategy and Objectives

Setting Objectives

Being Data Driven

Unit 2: Legislation, Ethic and Policies 4 Modules

- Content

Legislative Environment

Policy and Procedure

Equity, Diversity & Inclusion

Unit 3: Leading and Managing People 4 Modules

- Content

Leadership Tools & Techniques

Motivating Performance

Performance Management

Resource Planning

Unit 4: Leading and Managing Change 4 Modules

- Content

Identifying Improvement Opportunities

Leading and Managing Change

Contributing to Projects

Stakeholder Management

Unit 5: Management Skills 4 Modules

- Content

The Role of Technology

Finance and Budgeting

Effective Communication in the Workplace

Future Planning

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Course Includes

6 -
22 Modules