Archives: KSB

S12 Builds/maintains strong working relationships with others in the team and across HR where necessary

S10 Handles conflict and sensitive HR situations professionally and confidentially

S11 Consistently supports colleagues/collaborates within the team and HR to achieve results

S9 Builds trust and sound relationships with customers

S8 Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts…

S7 Takes ownership through to resolution, escalating complex situations as appropriate

S6 Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions

S5 Plans and organises their work, often without direct supervision, to meet commitments and KPIs

S4 Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards

S3 Uses agreed systems and processes to deliver service to customers