Archives: KSB

S9- Voice of the customer Support application of techniques to identify and prioritise customers, their requirements and ensure balance against the stated and unstated needs…

S8- Problem definition Support development of problem/opportunity statements

S7-  Project selection and Scoping Support the identification of improvement opportunity and the scoping of these projects.

S6- Principals and Methods Select and apply a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits.

S5- Change management Sponsorship contract, surface and manage resistance, build compelling narratives for change, assess change impact.

S4- Project management Define, sequence, plan and schedule activities with phases and milestones. Estimate effort and duration. Create and update project charter. Review progress.

S3- Coaching Observe, listen, use questioning, provide feedback and spot learning opportunities.

S2- Communication Speak and write clearly. Influence others, question effectively. Plan and deliver meetings presenting insight to engage audiences.

S1- Compliance Work in accordance with organisational controls and statutory regulations.

K17- Identification & prioritisation Selection and prioritisation matrix, Failure Mode and Effects Analysis