Archives: KSB

S13- Process mapping and analysis Apply process thinking to identify opportunities to improve business and process performance and maintain ongoing process control.

S12- Voice of Customer(VOC) Coach others on the importance of understanding VOC. Identify ways that an organisation can improve customer insight through feedback loops to…

S11- Problem definition Promote the importance of evidence-driven problem definition in everyday work.

S10- Project selection and scoping Establish guidelines for project identification and prioritisation. Assess the effectiveness of identification and prioritisation processes and implement counter-measures to enhance…

S9 -Principles and methods Clearly communicate the importance of appropriate method- selection to others, and enable the organisation to make appropriate decisions through learning and…

S8- Change management: Assess the effectiveness of change and identify opportunities to improve outcomes, guiding and supporting others to deliver results.

S7- Presentation and reporting Critique own and others’ improvement reports/presentations.

S6- Reviewing projects and coaching others Provide guidance for structured project reviews. Conduct group coaching reviews. Identify, diagnose and resolve project performance issues.

S5- Project management Plan and manage an improvement programme with appropriate levels of governance. Apply processes for managing a portfolio of improvement projects including reporting,…

S4- Capability Development Design, source and evaluate learning interventions. Facilitate multi- functional workshops. Advise a selection of individuals for different levels of training.