KSB Archive

Home >> KSB >> Page 40

312-3.1: Use influencing techniques to gain agreement or support

Use influencing techniques to gain agreement or support

Apply negotiation skills to reach constructive outcomes in workplace situations

Justify how own contribution to influencing and negotiation has supported the outcomes

Develop Personal and Professional Development Plans (PPDP)

Carry out development activities identified in the Personal and Professional Development Plan (PPDP)

Monitor and record progress against the Personal and Professional Development Plan (PPDP)

Evaluate how development activities have improved own performance in the team leader role

Set new personal and professional development goals based on outcomes of the evaluation

Describe the importance of managing staff performance in the organisation

Describe the key stages of performance management cycles

Action	Shortcut
Open accessibility menu	`Alt` + `A`
Show keyboard shortcuts	`Alt` + `K`
Increase font size	`Alt` + `+`
Decrease font size	`Alt` + `-`
Start/stop reading	`Alt` + `R`
Navigate to next question	`Tab`
Navigate to previous question	`Shift` + `Tab`
Submit quiz/form	`Alt` + `S`

Note: On Mac, use Cmd instead of Alt.

Press Escape to close any open dialog.