MCM3 S5
S5 Plans and organises their work, often without direct supervision, to meet commitments and KPIs
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MCM3 S4
S4 Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards
MCM3 S3
S3 Uses agreed systems and processes to deliver service to customers
MCM3 S2
S2 Builds manager’s expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate
MCM3 S1
S1 Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers
MCM3 K9
K9 Understands the standards that have to be met in the role
MCM3 K8
K8 Understands the systems, tools and processes used in the role, including the organisation’s core HR systems
MCM3 K7
K7 Understands the HR business plan / priorities and how these apply to their role
MCM3 K6
K6 Understands the role and focus of HR within the organisation
MCM3 K5
K5 Sound understanding of the HR Policies that are relevant to their role. Knows where to find expert advice.