Archives: KSB

Justify how own contribution to influencing and negotiation has supported the outcomes

Apply negotiation skills to reach constructive outcomes in workplace situations

Use influencing techniques to gain agreement or support

Adapt communication style to suit audience needs

Reflect on own communication style and its effectiveness in workplace interactions

Apply different communication techniques in workplace interactions

Demonstrate active listening techniques

Explain the principles of negotiation in workplace communication

Describe the principles of active listening

Evaluate the impact of communication barriers on working relationships and team performance