TLL3 K4.A
K4.A Communication Understand different forms of communication and their application
Archives: KSB
TLL3 K3.B
K3.B Building Relationships Know how to facilitate cross team working to support delivery of organisational objectives
TLL3 K3.A
K3.A Building Relationships Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict
TLL3 K2.B
K2.B Managing People Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing…
TLL3 K2.A
K2.A Managing People Understand people and team management models, including team dynamics and motivation techniques
TLL3 K1.B
K1.B Leading People Understand organisational cultures, equality, diversity and inclusion
TLL3 K1.A
K1.A Leading People Understand different leadership styles and the benefits of coaching to support people and improve performance
CPL5 K11
K11 LEGISLATION AND GUIDANCE Relevant legislation (e.g. Data Protection Act, safeguarding) and coaching competencies and codes of ethics described by the main professional bodies.
CPL5 K10
K10 PROFESSIONAL PRACTICE The differences and similarities between coaching, mentoring, training, counselling and consulting.
CPL5 K8
K8 SELF AWARENESS THEORY AND FEEDBACK METHODS Theories of increasing self-awareness such as the Johari Window and the journey from unconscious incompetence to unconscious competence,…