Archives: KSB

S10- Communication & interpersonal Handles conflict and sensitive HR situations professionally and confidentially.

S9- Communication & interpersonal Builds trust and sound relationships with customers.

S8- Communication & interpersonal Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email,…

S7- Problem Solving Takes ownership through to resolution, escalating complex situations as appropriate

S6- Problem Solving Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions.

S5- Service Delivery Plans and organises their work, often without direct supervision, to meet commitments and KPIs.

S4- Service Delivery Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards.

S3- Service Delivery Uses agreed systems and processes to deliver service to customers.

S2- Service Delivery Builds manager’s expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate.

S1- Service Delivery Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers.