Archives: KSB

Teamwork and Collaboration- S20- Consistently support colleagues / collaborate within the team and L&D to achieve results.

Communication and Interpersonal- S19- Handle conflict and sensitive situations professionally and confidentially.

Communication and Interpersonal- S18- Build trust and sound relationships with customers/learners/colleagues.

Communication and Interpersonal- S17- Communicate and influence through a range of media e.g. phone, face-to-face, email, online/virtual, adapting their style to their audience.

Evaluation- S16- Apply techniques to analyse the impact of training from learners’ experience.

Evaluation- S15- Build evaluation mechanisms for learning outcomes including the use of quantitative and qualitative feedback where appropriate.

Evaluation- S14- Evaluate the impact of learning solutions – measure and assess development initiatives for effectiveness, business relevance, efficiency, and continually seek ways to improve…

Training/ Learning delivery- S13- Use effective coaching skills to enable learners to achieve learning objectives.

Training/ Learning delivery- S12- Manage participation, attitudes and behaviours to reach learning objectives.

Training/ Learning delivery- S11- Monitor a learner’s progress and deliver motivational and developmental feedback.