Archives: KSB

S8 Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts…

S7 Takes ownership through to resolution, escalating complex situations as appropriate

S6 Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions

S5 Plans and organises their work, often without direct supervision, to meet commitments and KPIs

S4 Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards

S3 Uses agreed systems and processes to deliver service to customers

S2 Builds manager’s expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate

S1 Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers