Archives: KSB

K14 The policies and processes required for effective organisation learning

K13 The various L&D roles, responsibilities and skills required to design and deliver face-to- face, blended or digital solutions as appropriate to their role

K12 The L&D structure required to meet business needs and whether this should be in- house, outsourced, and how to source specialist expertise when required

K11 How to measure the impact, return on investment/expectation of learning on the business

K10 The process of stakeholder mapping to define interactions with staff that are part of the learning needs analysis, design, delivery and evaluation

K9 How business, learning and HR key performance indicators and metrics build a clear picture of how the business is performing

K8 Their organisation’s vision, mission, values, strategy, plans and stakeholders; its external market and sector and the opportunities, and the challenges and issues it faces

K7 Consultancy tools and techniques, for example the use of SWOT, 5 Whys, weighted matrix etc, providing costed recommendations and projected impact/ROI/ROE

K6 Change management methodologies, and the principles of project management

K5 Positively incorporating diversity and inclusion into L&D interventions and processes. Researching and applying current best practice in this area