TLL3 K2.A
K2.A Managing People Understand people and team management models, including team dynamics and motivation techniques
Archives: KSB
TLL3 K1.B
K1.B Leading People Understand organisational cultures, equality, diversity and inclusion
TLL3 K1.A
K1.A Leading People Understand different leadership styles and the benefits of coaching to support people and improve performance
CPL5 K11
K11 LEGISLATION AND GUIDANCE Relevant legislation (e.g. Data Protection Act, safeguarding) and coaching competencies and codes of ethics described by the main professional bodies.
CPL5 K10
K10 PROFESSIONAL PRACTICE The differences and similarities between coaching, mentoring, training, counselling and consulting.
CPL5 K8
K8 SELF AWARENESS THEORY AND FEEDBACK METHODS Theories of increasing self-awareness such as the Johari Window and the journey from unconscious incompetence to unconscious competence,…
CPL5 K7
K7 COMMUNICATION METHODS Methods of communication including; verbal; non-verbal; building rapport; matching and mirroring. Listening skills, including levels of listening. Theories of relationship management, including…
CPL5 K6
K6 COACHING THEORIES Coaching theory, including maintaining good practice coaching protocols and a code of conduct within the coaching process (including “unconditional positive regard”, non-judgmentalism…
CPL5 K5
K5 THEORIES OF CULTURE AND LEADERSHIP STYLES The theory of organisational culture (and values) and leadership styles, and the impact these can have on individuals…
CPL5 K3
K3 THEORIES OF DIVERSITY AND INCLUSION Diversity and inclusion and bias theory, including personality type theories, such as preferences for introversion vs extroversion, integrity, ontology…