Operations Manager L5 V4 - City Skills

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Overview Document

📊 Ops and Dept Manager KSB Mapping V4

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Course Toolkit

📄 3. DSW ST0385 Level 5 Operations Manager Toolkit V2.3

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📊 Operations Departmental Manager Presentation

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Progress Review Link

Go to Progress Review →

Course Content

Getting Started 1 Module

- Content

Unit 1 - Business Foundations

Unit 1 Questions & Tasks 8 Modules

- Content

1. Understanding the Business Environment Questions

1. Understanding the Business Environment Task

2. Organisational Strategy Questions

2. Organisational Strategy Task

3. Setting Objectives Questions

3. Setting Objectives Task

4. Being Data Driven Questions

4. Being Data Driven Task

Unit 2 - Legislation, policies and ethics

Unit 2 Questions & Tasks 9 Modules

- Content

5. The Legislative Environment Questions

5. The Legislative Environment Task

6. Policies & Procedures Questions

6. Policies & Procedures Task 1

6. Policies & Procedures Task 2

7. Equality, Diversity & Inclusion Questions

7. Equality, Diversity & Inclusion Task

8. Sustainability Task

8. Sustainability Questions

Unit 3 - Leading & Managing People

Unit 3 Questions & Tasks 8 Modules

- Content

9. Leadership Tools & Techniques Questions

9. Leadership Tools & Techniques Task

10. Motivating for Performance Questions

10. Motivating for Performance Task

11. Coaching & Mentoring Questions

11. Coaching & Mentoring Task

12. Managing Conflict Questions

12. Managing Conflict Task

Unit 4 - Leading & Managing Change

Unit 4 Questions & Tasks 9 Modules

- Content

13. Identifying Improvement Opportunities Questions

13. Identifying Improvement Opportunities Task

14. Project & Change Tools Questions

14. Project & Change Tools Task Part 1

14. Project & Change Tools Task Part 2

15. Stakeholder Management Questions

15. Stakeholder Management Task

16. Business Continuity Questions

16. Business Continuity Task

Unit 5 - Management Skills

Tasks 17-20 8 Modules

- Content

17. The Role of Technology Questions

17. The Role of Technology Task

18. Finance and Budgeting Questions

18. Finance and Budgeting Task

19. Effective Communication Questions

19. Effective Communication Task

20. Presenting & Reporting Questions

20. Presenting & Reporting Task

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Course Includes

6 -
43 Modules

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