Question 1)

Which of Kolb’s 4 Learning Styles is linked to people with a preference to learning by finding solutions to practical issues, preferring technical tasks and problems than social or interpersonal issues? (Choose ONE answer – this question is worth 1 mark)

Question 2)

Who presented the concept of ‘reflection in action’ and ‘reflection on action’? (Choose ONE answer – this question is worth 1 mark)

Question 3)

Which school of psychology took as its starting point that concepts such as perception, learning, and cognition should be considered as a whole, not studied by investigating their various parts? (Choose ONE answer – this question is worth 1 mark)

Question 4)

According to neuroscience, which of the following is true? (Choose ONE answer – this question is worth 1 mark)

Question 5)

What does the research of psychologists trained in the school of Behaviourism typically focus on? (Choose ONE answer – this question is worth 1 mark)

Question 6)

According to Boyatzis, Goleman, & Rhee (2000), what are the 4 domains of Emotional Intelligence? (Choose ONE answer – this question is worth 1 mark)

Question 7)

In the 2016 Ability Model of Emotional Intelligence by Mayer, Salovey and Caruso, the branch of ‘Facilitating thought using emotion’ includes the ability to do which of the following? (Choose ONE answer – this question is worth 1 mark)

Question 8)

Your client wants to improve his intrapersonal skills. Applying Emotional Intelligence theory, what area could you explore with him? (Choose ONE answer – this question is worth 1 mark)

Question 9)

Which of the following is a benefit of having high Emotional Intelligence? (Choose ONE answer – this question is worth 1 mark)

SCENARIO 1

You are coaching Suzanne, who hasn’t been performing very well at work recently.  She tells you she doesn’t see the point of putting any effort into her job as she gets the same pay regardless. She is fairly satisfied at work, as working conditions are good. However, she says she never gets any recognition, and she is never given any responsibility even though she feels she is good at her job.

She is quiet and reserved in larger groups, likes her privacy, and prefers to be by herself or in small groups of people. As a result of this, she feels like there is no point in putting herself forward for promotion as she wouldn’t get it. She tells you that the last person who was promoted, Emma, only got the job because she was a bubbly, popular person who had excellent customer service, but very little knowledge.

Question 10)

According to Herzberg, Suzanne is most likely which of the following? (Choose ONE answer – this question is worth 1 mark)

SCENARIO 1

You are coaching Suzanne, who hasn’t been performing very well at work recently.  She tells you she doesn’t see the point of putting any effort into her job as she gets the same pay regardless. She is fairly satisfied at work, as working conditions are good. However, she says she never gets any recognition, and she is never given any responsibility even though she feels she is good at her job.

She is quiet and reserved in larger groups, likes her privacy, and prefers to be by herself or in small groups of people. As a result of this, she feels like there is no point in putting herself forward for promotion as she wouldn’t get it. She tells you that the last person who was promoted, Emma, only got the job because she was a bubbly, popular person who had excellent customer service, but very little knowledge.

Question 11)

Explored through the lens of Vroom’s Expectancy Theory, what could be affecting Suzanne’s motivation? (Choose ONE answer – this question is worth 1 mark)

SCENARIO 1

You are coaching Suzanne, who hasn’t been performing very well at work recently.  She tells you she doesn’t see the point of putting any effort into her job as she gets the same pay regardless. She is fairly satisfied at work, as working conditions are good. However, she says she never gets any recognition, and she is never given any responsibility even though she feels she is good at her job.

She is quiet and reserved in larger groups, likes her privacy, and prefers to be by herself or in small groups of people. As a result of this, she feels like there is no point in putting herself forward for promotion as she wouldn’t get it. She tells you that the last person who was promoted, Emma, only got the job because she was a bubbly, popular person who had excellent customer service, but very little knowledge.

Question 12)

According to the Myers Briggs Type Inventory, which personality type is Suzanne most likely to be displaying? (Choose ONE answer – this question is worth 1 mark)

SCENARIO 1

You are coaching Suzanne, who hasn’t been performing very well at work recently.  She tells you she doesn’t see the point of putting any effort into her job as she gets the same pay regardless. She is fairly satisfied at work, as working conditions are good. However, she says she never gets any recognition, and she is never given any responsibility even though she feels she is good at her job.

She is quiet and reserved in larger groups, likes her privacy, and prefers to be by herself or in small groups of people. As a result of this, she feels like there is no point in putting herself forward for promotion as she wouldn’t get it. She tells you that the last person who was promoted, Emma, only got the job because she was a bubbly, popular person who had excellent customer service, but very little knowledge.

Question 13)

Going by Suzanne’s description, which type of unconscious bias could have influenced Emma’s promotion? (Choose ONE answer – this question is worth 1 mark)

SCENARIO 1

You are coaching Suzanne, who hasn’t been performing very well at work recently.  She tells you she doesn’t see the point of putting any effort into her job as she gets the same pay regardless. She is fairly satisfied at work, as working conditions are good. However, she says she never gets any recognition, and she is never given any responsibility even though she feels she is good at her job.

She is quiet and reserved in larger groups, likes her privacy, and prefers to be by herself or in small groups of people. As a result of this, she feels like there is no point in putting herself forward for promotion as she wouldn’t get it. She tells you that the last person who was promoted, Emma, only got the job because she was a bubbly, popular person who had excellent customer service, but very little knowledge.

Question 14)

According to Maslow, which level of unmet needs may be having an impact on Suzanne’s performance? (Choose ONE answer – this question is worth 1 mark)

Question 15)

According to the theory of organisational culture, what word is most commonly used to describe the acceptable rules or standards of behaviour within an organisation? (Choose ONE answer – this question is worth 1 mark)

Question 16) 

A coachee says she gives her employees direction, but she says she also gives them support. According to the Hersey and Blanchard leadership model, what style of leadership is this? (Choose ONE answer – this question is worth 1 mark)

Question 17)

Which leadership style is effective in organisations that require quick decision making? (Choose ONE answer – this question is worth 1 mark)

Question 18)

If a company says one thing but acts in the opposite way, according to organisational culture theory, the company could be described as violating its what? (Choose ONE answer – this question is worth 1 mark)

Question 19)

In this circumstance, it would be good practice to begin the session by doing which one of the following? (Choose ONE answer – this question is worth 1 mark)

Question 20)

You were aware that you felt annoyed by Ryan. This was most likely caused by a difference between you in which one of the following: (Choose ONE answer – this question is worth 1 mark)

Question 21)

Based on just what you know from the scenario, what kind of coaching approach would be the best fit for what Ryan is presenting with? (Choose ONE answer – this question is worth 1 mark)

Question 22)

Which model is often used in this coaching approach? (Choose ONE answer – this question is worth 1 mark)

Question 23)

During supervision, you reflect on the session and decide that although it was challenged, you managed to display which important coaching practice? (Choose ONE answer – this question is worth 1 mark)

Question 24)

According to stakeholder theory, what is the main benefit of managing a firm’s stakeholder connections? (Choose ONE answer – this question is worth 1 mark)

Question 25)

In Transactional Analysis, Berne describes 3 ego states that can be confirmed by observable behaviour. What are these 3 states? (Choose ONE answer – this question is worth 1 mark)

Question 26)

Which one of the following is an important part of active listening ? (Choose ONE answer – this question is worth 1 mark)

Question 27)

According to French and Raven, what type of power is created because the leader has the respect and admiration of their followers? (Choose ONE answer – this question is worth 1 mark)

Question 28)

When a coach repeats what the client has said, but uses words that are different to the ones the client used, this is called? (Choose ONE answer – this question is worth 1 mark)

Question 29)

What is the main purpose of the Johari Window? (Choose ONE answer – this question is worth 1 mark)

Question 30)

Which of the following is an example of non-evaluative feedback? (Choose ONE answer – this question is worth 1 mark)

Question 31)

When learning a new skill, which term is most commonly associated with being able to use the skill, but only with effort? (Choose ONE answer – this question is worth 1 mark)

Question 32)

In the Johari Window, which adjectives would go into the Blind Self quadrant? (Choose ONE answer – this question is worth 1 mark)

Question 33)

Which one of the following applies to mentoring but not to coaching? (Choose ONE answer – this question is worth 1 mark)

Question 34)

Counselling, rather than coaching is often described as being which one of the following? (Choose ONE answer – this question is worth 1 mark)

Question 35)

What type of support would be most appropriate for someone needing specialised advice and recommendations as to the way forward for a specific business problem? (Choose ONE answer – this question is worth 1 mark)

Question 36)

In which ways are coaching and mentoring similar? (Choose ONE answer – this question is worth 1 mark)

Question 37)

According to the ICF and Global codes of Ethics, if a conflict of interest cannot be managed effectively even after seeking professional assistance, what should the coach do to resolve the issue? (Choose ONE answer – this question is worth 1 mark)

Question 38)

As cited in all 3 of the coaching professional bodies competency frameworks, being able to cultivate which of the following is a core competency when building relationships with clients? (Choose ONE answer – this question is worth 1 mark)

Question 39)

Which of the following competency statements is an indicator that a coach demonstrates ethical practice? (Choose ONE answer – this question is worth 1 mark)

Question 40)

The Data Protection Act 2018 forms part of the UK’s implementation of which regulation? (Choose ONE answer – this question is worth 1 mark)