City Skills Learning Support Guide
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🎓 Supporting Every Learner to Succeed
📚 Contents
- Our Commitment to Inclusive Learning
- What Counts as a Learning Need?
- How to Tell Us About Your Needs
- What Happens Next?
- One-to-One Support from Our SEN Team
- Support Available During Learning
- Support During End-Point Assessment or Exams
- How We Work with Awarding Bodies and EPA Organisations
- How Employers Can Support Too
- What if You Change Your Mind About Support?
- FAQs – Common Questions Learners Ask
- Useful Contacts & Next Steps
Our Commitment to Inclusive Learning
At City Skills, we believe every learner deserves the chance to succeed—regardless of any learning difficulty, disability, or health condition. Whether you’ve had support before, think you might need it now, or have never needed it in the past, we’re here to make sure you feel confident, comfortable, and fully supported throughout your apprenticeship.
Learning support isn’t just about extra help—it’s about giving you the tools, space, and confidence to do your best work. We want you to feel empowered, not labelled.
Our promise: We’ll meet you where you are, and walk with you from there.
What Counts as a Learning Need?
A learning need can be anything that makes it harder for you to learn, concentrate, communicate, or take part fully in your apprenticeship.
You don’t need a formal diagnosis to talk to us. If something’s getting in the way of your learning, we want to know—so we can help.
Some common examples include:
- Dyslexia
- ADHD
- Autism
- Anxiety or depression
- Hearing or vision loss
- Long-term health conditions
- Physical disabilities
- Working memory or processing speed difficulties
The bottom line? If you’re struggling, tell us. It’s our job to support you.
How to Tell Us About Your Needs
We make it easy and relaxed to let us know about a learning difficulty, disability or health condition.
🔍 At the start:
During enrolment, just tick the box or speak to us. Not sure? No problem—we can talk it through.
💬 Later on:
Speak to your development coach any time. We can arrange a friendly one-to-one with our SEN team.
📢 No pressure:
If you say no to support, we’ll respect that—and check in from time to time in case things change.
We won’t judge. We’re simply here to help.
What Happens Next?
👋 1. You’ll meet with a SEN specialist
A relaxed 1:1 chat to explore what’s working, what’s not, and what might help.
📄 2. We’ll put together a simple support plan
We’ll create a tailored plan and, with your permission, share it with your coach or employer.
🧩 3. You’ll get regular check-ins
Monthly SEN sessions are there for advice, strategies, or a wellbeing check-in.
📅 4. We’ll support with assessments
We’ll liaise with awarding bodies and EPAOs to arrange assessment adjustments.
🤝 5. No pressure, always your choice
Start support, pause it, change it—whenever you like.
One-to-One Support from Our SEN Team
Monthly one-hour sessions are tailored to what you need most. Here’s what they might include:
📝 For learning needs:
- Support with spelling, structuring work, or using assistive tech
🧠 For neurodiverse learners:
- Strategies to manage focus, time and communication
🌟 For health or sensory needs:
- Planning around fatigue, pain or access to materials
💬 For mental health:
- Space to talk, build coping strategies, and reduce stress
You’re in control. We’re here to help.
Support Available During Learning
Depending on your needs, we can support with:
Support is discreet, practical, and always personalised.
Support During End-Point Assessment or Exams
We help you apply for reasonable adjustments, including:
We handle the application process and ensure everything is in place—so you can focus on doing your best.
How We Work with Awarding Bodies and EPA Organisations
We’re your advocate throughout the process.
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How We Work with Awarding Bodies and EPA Organisations
We’re your advocate throughout the process.
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How Employers Can Support Too
It’s about small changes that make a big difference.
What If You Change Your Mind About Support?
You’re always in control of your support.
FAQs – Common Questions Learners Ask
Do I need a diagnosis?
Who will know?
Will it affect my apprenticeship?
What if I change my mind?
Can I get help during assessments?
📌 Useful Contacts & Next Steps
Need support or want to talk it through?
“Your apprenticeship is about progress, not perfection. Whatever your journey looks like, we’re here to walk it with you.”
Embark on Your Journey with Us Today.
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