OM K25
K25: The strategic direction of the organisation and the impact on operational plans.
Archives: KSB
OM K11
K11: The current and future needs of the sector and the impact on their organisation.
OM S15
S15: Identify and respond to external factors that may influence the future landscape and evaluate their impact on the organisation.
OM B4
B4: Seeks learning opportunities and continuous professional development for self and the wider team.
OM S19
s19: Manage and facilitate learning and continuous professional development for their team.
OM K20
The continuous development requirements and learning needs of their team.
MCM3 K23
k23 Quality management and the maintenance of online and offline assets.
MCM3 K22
k22 The impact marketing has on the level of customer service or the customer experience, including community management channels
MCM3 K21
k21 The customer journey including customer offline and digital touchpoints, customer personas, how to engage customers at different stages of their journey, sales funnels and…
MCM3 K20
k20 Tools used to support campaign management such as social media, GANTT charts, data analytics, and project management software.