Archives: KSB

LO12 – The apprentice must demonstrate how they use agreed systems and processes to deliver accurate and compliant HR services.

LO11 – The apprentice must demonstrate how they support managers in handling recurring HR matters independently.

LO10 – The apprentice must demonstrate, using work-based examples, how they have delivered excellent customer service, providing solutions, advice and support to managers.

LO9 – The apprentice must demonstrate understanding of standards applicable to their role (e.g. KPIs, SLAs, deadlines).

LO8 – The apprentice must demonstrate understanding of HR systems, tools and processes and explain how they use examples of each within their role.

LO7 – The apprentice must demonstrate awareness of HR objectives and explain how their role contributes to achieving them.

LO6 – The apprentice must demonstrate understanding of the role, purpose and priorities of the HR function within their organisation.

LO5 – The apprentice must demonstrate understanding of at least two HR policies relevant to their role and explain where expert advice can be accessed.

LO4 – The apprentice must demonstrate a good understanding of HR legislation and how it underpins their organisation’s HR policies.

LO3 – The apprentice must demonstrate a basic understanding of the sector their organisation operates in and how its unique features impact HR activity.