312-2.1: Apply different communication techniques in workplace interactions

AC2.2 Characteristics of emotional intelligence:
? self-awareness, empathy, self-regulation, social awareness, self-motivation.
AC2.3 Characteristics of emotional intelligence:
? self-awareness, empathy, self-regulation, social awareness, self-motivation.
AC2.4 Others ? should be a minimum of at least one team member and manager.
AC2.4 Evidence for the reflection must come from the workplace in at least two situations.