KSB Documents

Apprenticeship Overview:

Course Toolkit:

This area is where you will upload evidence for your KSBs that require portfolio evidence.

The evidence can be completed in multiple ways, some ideas are listed below.

It is a good idea to use a variety of evidence types.

• Written work or case studies
• Internal compliance audits
• Project work done in the role:
  • Customer records/files/notes
  • Call notes – on a system or handwritten
  • Complaint forms and any follow-up letters and responses
  • Email trails/Screenshots
  • Meeting records/minutes/notes or recordings
  • Policy and procedure documents that are endorsed by an appropriate person
  • Photographs, video and/or voice recordings – possible a video diary or podcast
  • Any other documentation that is produced in the completion of the activity
• Formal performance review or appraisal:
  • One to ones
  • Mid and End of Year Reviews
  • Feedback forms
• CPD log/ Training notes /records, plans or certificates
• Observation records
• Witness statements
• Context statemnents

Evidence can be used over multiple KSBs as long as it clearly covers those points.