This area is where you will upload evidence for your KSBs that require portfolio evidence.
The evidence can be completed in multiple ways, some ideas are listed below.
It is a good idea to use a variety of evidence types.
- Written work or case studies
- Internal compliance audits
- Project work done in the role:
- Customer records/files/notes
- Call notes – on a system or handwritten
- Complaint forms and any follow-up letters and responses
- Email trails/Screenshots
- Meeting records/minutes/notes or recordings
- Policy and procedure documents that are endorsed by an appropriate person
- Photographs, video and/or voice recordings – possible a video diary or podcast
- Any other documentation that is produced in the completion of the activity
- Formal performance review or appraisal:
- One to ones
- Mid and End of Year Reviews
- Feedback forms
- CPD log/ Training notes /records, plans or certificates
- Observation records
- Witness statements
- Context statemnents
Evidence can be used over multiple KSBs as long as it clearly covers those points.