Author: cskills

Continuous Improvement Apprenticeships: Lean Six Sigma DMAIC model

The Lean Six Sigma methodology is the amalgamation of two improvement methodologies. Firstly ‘Lean’ which targets the elimination of waste in production and service-based processes. Secondly, ‘Six Sigma’ defects by reducing variation in in a particular business processes.  Lean has a bias towards action and is underpinned by five core principles. Identifying value, undertaking value

South Tees Hospitals NHS Trust Achieves Continuous Improvement through Apprenticeships

South Tees Hospitals NHS Foundation Trust has partnered with City Skills to deliver the  Improvement Leader Apprenticeship in order to provide support for its front-line teams to make improvements and efficiencies in all of their projects.  Traditionally, continuous improvement in healthcare settings is a systematic approach to enhancing quality and outcomes of care, safety, patient experience and process

Seven Behaviours for Success

There are many elements needed to make a business successful. Broadly, these include; effective project and budget management, understanding and satisfying customers’ needs and wants while being able to deploy internal key resources effectively.  However, one of the main drivers of business success is the on-going behaviour of its workforce. When employees, managers and leaders

Coaching to Support Workforce Transformation

The last two years can be described broadly as a period of change. Employees and employers alike have had to manage transitions on unprecedented scales as the pandemic has changed how we work, collaborate and learn, possibly forever. Throughout the pandemic, the subsequent economic and social challenges have led to increases in mental health issues.

Fives ways HR Can Embed Company Culture 

Company culture is a topic of increasing interest since the pandemic. Companies are keen to highlight their values; some adorn office walls for all to see. But while they are talking the talk, are they walking the walk?  While employees are told to live and breathe a culture, sometimes they just can’t see it to

The Importance of Learning and Developmentďżź

Following a volatile two years, employers now face the perfect storm of issues related to rising business and living costs, a fierce war on talent, widening skills gaps and making hybrid working a permanent reality for those who want it.  With so many different areas to focus on at once businesses may be forgiven for

Strong Leadership skills needed post-Covid

You wouldn’t visit a doctor who hadn’t been to medical school or hire a solicitor who had never practiced law and yet, here in the UK, there are literally millions of people in leadership and management positions who have been given absolutely no guidance or specialised training on how to do it. This group, known

What are the skills needed for coaching?

All organisations, in almost every sector, are trying to get the best out of their people. Formalised coaching provides the time, space and environment for individuals to think deeply about how to solve a problem, and how to move themselves – and their teams or students –forward. Expert coaches are able to work with people,