Customer Support Assistant

We are looking for a reliable and friendly Customer Support Assistant to join our team. The successful candidate will be responsible for responding to customer inquiries via email and phone, resolving basic product or service issues, and escalating complex cases to senior staff when necessary.

Key responsibilities include:

Answering customer questions in a timely and professional manner

Logging and tracking support tickets

Providing accurate information about products and services

Maintaining customer satisfaction records

Assisting with general administrative tasks as needed

The ideal candidate has strong communication skills, basic computer proficiency, and a customer-focused attitude. Previous experience in customer service is preferred but not required.