Empathy Beyond Employment: Redefining the Employee Experience After Exit

The Untold Story of Employee Experience: What Happens After They Leave?

Employee experience is all the rage these days, but what about the experience of those who have left the workplace? It’s a conversation that deserves more attention. Recently, I was struck by Canva’s incredible approach to restructuring, which really showcased what it means to handle these sensitive situations with genuine respect and empathy.

Having navigated restructures at City Skills myself, I know how heavy these decisions can weigh on everyone’s hearts. It’s not just about business metrics; it’s about people—real individuals with dreams, aspirations, and feelings. Canva’s handling of their recent changes highlights how companies can care for employees, even after they’re no longer a part of the team.

Why Care About Exiting Employees?

So, why should we even bother thinking about those who’ve left? Well, how organisations treat employees during their exit can profoundly influence relationships afterwards. Former employees can become your greatest advocates or even loyal customers, so it’s crucial to leave a positive impression. When exiting team members feel valued, they’re likely to sing your praises, spreading goodwill that benefits everyone.

Key Takeaways from Canva’s Empathetic Approach

1️⃣ Respect and Empathy Matter
Canva made it a priority to communicate candidly about their decisions. That kind of transparency is refreshing in times of uncertainty. Recognising the emotional toll that redundancy can take, they’ve allowed employees to choose how to say goodbye. They’ve even extended support to family members, acknowledging that redundancy goes beyond just the individual. It’s a family affair.

2️⃣ One Size Doesn’t Fit All
Understanding that people are different is crucial. Canva has tailored their support to fit individual needs. From career coaching to grants for setting up new businesses, they are investing in their former employees’ futures. Rather than simply pushing people out the door, they’re equipping them with the resources they need to succeed.

3️⃣ Set Them Up for Success
Going above and beyond the usual severance packages, Canva provides practical tools for their departing employees. This includes CV reviews, interview prep, and access to their extensive network. They even allow staff to keep their laptops. It’s these thoughtful gestures that can make all the difference.

What Can Other Companies Learn?

Canva’s approach is more than just a feel-good story; it’s a model that other companies can learn from. Treating people well during difficult transitions is not merely ethical; it makes good business sense. When organisations invest in their people, even those who are leaving, they cultivate goodwill that can pay dividends long into the future.

Even if you’re currently navigating challenging times, consider how your company can apply some of these lessons. It’s about creating a culture that values everyone, regardless of their employment status.

Reflecting on Personal Experiences

In my own journey at City Skills, I remember a similar restructuring. I made sure to spend time with each departing team member, listening to their concerns and helping them network for new opportunities. It wasn’t easy, but those conversations forged bonds that often turned into collaborative projects down the line. You never know how those relationships can blossom when treated with care and respect.

Final Thoughts

As we think about the employee experience, let’s not forget to extend our consideration to those who have left the building. How we handle exits can create ripples that affect our future, both personally and professionally.

What experiences have you had with redundancy practices, whether good or bad? I’d genuinely love to hear your thoughts. After all, together we can forge a future where every employee, past or present, feels valued and respected.

#CitySkills #EmployeeExperience #Empathy