Student Progress – Adding a new response to a referral
🔁 Student Progress – Adding a new response to a referral
This guide explains how to add a new response when one of your questions has been referred. You will learn where to find referred work, how to review your feedback, and how to submit your updated answer.
📘 What you’ll learn
In this guide, you’ll learn how to access Student Progress, find referred questions, choose the right resubmission option, and send your improved answer back to your development coach for review.
🎥 Watch the walkthrough
Watch this short video to see how to add a new response to referred work in Student Progress.
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🧭 Step-by-step guide
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1️⃣ Access Student Progress
From your dashboard, click Student Progress. This area shows your course progress, including approved, pending, referred, and incomplete work.
2️⃣ Open your unit drop-down menus
Use the drop-down menus to find the unit or course section you need. This helps you quickly locate the work that needs your attention.
3️⃣ Find the Referred section
Look for the box or button labelled Referred. This is where you will find questions that need to be improved and resubmitted.
4️⃣ Select the referred question
Click on the referred question you need to resubmit. Check that you have selected the correct question before adding your new response.
5️⃣ Choose the right option
When you open the question, you will usually see three options:
- Answer Here – Type or paste your new response directly.
- Retake on Course Page – Restart the full lesson from scratch.
- View Submission – Review your previous answer and feedback.
6️⃣ Select Answer Here
Choose Answer Here and enter your improved response. You can type directly into the box or paste in a response you have prepared. You can also attach a file if needed.
7️⃣ Submit your new answer
When you are happy with your response, click Submit Answer. This sends your updated answer back for review.
8️⃣ Wait for your coach to review it
The question will remain marked as Referred until your development coach has reviewed it. Once reviewed, the status will update to Pending or Approved.
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✅ Top tip
Always read your feedback before resubmitting. Focus on what your development coach has asked you to improve, rather than rewriting everything from scratch.
⚠️ Common mistakes
- Submitting the same answer again without making changes.
- Not reading the feedback before responding.
- Using Retake on Course Page when you only need to update one answer.
- Submitting too quickly without checking spelling, detail, or examples.
🌟 Best practice
Use referrals as a chance to strengthen your work. Add more detail, include workplace examples where possible, and make sure your answer clearly responds to the question and the feedback provided.
🙋 Need help?
If you need further support, please check the wiki, raise a support ticket, or contact the appropriate member of the City Skills team.
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