Your best worker just became a manager. Now what?
Turn newly promoted supervisors and team leaders into confident, qualified first-line managers, in as little as six months, while they do the day job.
Built for the people who actually run your business.
Operations-led businesses, manufacturing, logistics, retail, hospitality and care, where strong performers step up to lead former peers. Learners are new or unqualified team leaders responsible for rotas, standards, performance and everyday people issues. Buyers are HR managers, ops directors and owner-MDs who need turnover and engagement numbers to move.
of UK managers stepped into the role with no formal management training.
CMI / YouGov, 2023of workers with an ineffective manager plan to leave within 12 months.
CMI, 2023of employers report stronger leaders as a result of ILM programmes.
ILM / Harris Interactiveaverage cost of replacing one experienced employee, one saved resignation repays this programme many times over.
Oxford EconomicsChoose your depth. Every unit named, every price fixed.
Award
- 301 Developing Effective Leadership Skills
- 302 Managing Personal & Professional Development
Certificate
- Everything in the Award, plus:
- 303 Managing the Performance of Others
- 312 Effective Communication
Diploma
- Everything in the Certificate, plus:
- 307 Managing & Implementing Change
- 308 Problem Solving & Decision Making
- 315 Developing a High Performing Team
Lead yourself
Leadership styles, emotional intelligence and a personal development plan built on real feedback.
Lead individuals
Performance management, difficult conversations and communication that lands.
Lead the team
Change, problem-solving and building a high-performing team (Diploma route).
What success looks like on your dashboard.
The KPIs our employer partners set for this programme: reduced staff turnover (a typical target is a 5% reduction), higher engagement and satisfaction scores, measurable manager-confidence ratings, fewer people issues escalating to HR, and promotion from within instead of recruiting out.
“City Skills are without doubt a phenomenal apprenticeship provider… engaging and value-adding for both apprentices and employers alike.”
“Doing this course, not only did I gain extensive knowledge in a large variety of topics but my confidence as a professional grew more than I could have ever expected.”
The Team Leader apprenticeship is being defunded.
- September 2026: the Team Leader L3 apprenticeship loses levy funding, the route most employers used for supervisor development closes.
- Same recognised outcome: a nationally recognised ILM / City & Guilds qualification, without the apprenticeship rules.
- Faster: a Certificate in 6 months instead of a 12–18 month apprenticeship plus end-point assessment.
Why this beats the apprenticeship route
✓ Certificate in 6 months
✓ No 20% off-the-job requirement
✓ No end-point assessment
✓ Enrol individuals or cohorts any time
Assessment is a portfolio of real workplace evidence, new managers apply every unit to their own team from week one.
Let’s talk about your team.
A 30-minute call is enough to scope the right route, the right level and the outcomes you should expect to see.
Book a free discovery callEmbark on Your Journey with Us Today.
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