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8px}.bedesk-search-no-results p{font-size:14px;color:var(--bedesk-text-secondary);margin:0}.bedesk-section-header{margin:48px 0 24px;display:flex;align-items:center;justify-content:space-between}.bedesk-section-header h2{font-size:1.5rem;font-weight:600;color:var(--bedesk-text);margin:0;letter-spacing:-.01em}.bedesk-section-action{font-size:14px;font-weight:500;color:var(--bedesk-primary);text-decoration:none;display:inline-flex;align-items:center;gap:4px;transition:gap var(--bedesk-transition)}.bedesk-section-action:hover{gap:8px}.bedesk-section-action svg{width:16px;height:16px}.bedesk-categories-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(340px,1fr));gap:24px;margin-bottom:48px}.bedesk-category-card{background:var(--bedesk-surface);border-radius:var(--bedesk-radius-xl);padding:28px;text-decoration:none;border:1px solid var(--bedesk-border-light);transition:all var(--bedesk-transition-spring);display:flex;flex-direction:column;position:relative;overflow:hidden}.bedesk-category-card::before{content:'';position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,var(--bedesk-primary),var(--bedesk-accent));opacity:0;transition:opacity var(--bedesk-transition)}.bedesk-category-card:hover{border-color:var(--bedesk-primary-muted);box-shadow:var(--bedesk-shadow-lg);transform:translateY(-4px)}.bedesk-category-card:hover::before{opacity:1}.bedesk-category-icon{width:56px;height:56px;background:linear-gradient(135deg,var(--bedesk-primary-subtle) 0%,var(--bedesk-primary-muted) 100%);border-radius:var(--bedesk-radius-lg);display:flex;align-items:center;justify-content:center;margin-bottom:20px;transition:transform var(--bedesk-transition)}.bedesk-category-card:hover .bedesk-category-icon{transform:scale(1.1)}.bedesk-category-icon svg{width:28px;height:28px;color:var(--bedesk-primary)}.bedesk-category-title{font-size:1.125rem;font-weight:600;margin:0 0 10px;color:var(--bedesk-text);letter-spacing:-.01em}.bedesk-category-description{font-size:14px;color:var(--bedesk-text-secondary);margin:0 0 20px;flex-grow:1;line-height:1.6}.bedesk-category-footer{display:flex;align-items:center;justify-content:space-between;padding-top:20px;border-top:1px solid var(--bedesk-border-light);margin-top:auto}.bedesk-article-count{font-size:13px;color:var(--bedesk-text-muted);font-weight:500;display:flex;align-items:center;gap:6px}.bedesk-arrow-icon{width:20px;height:20px;color:var(--bedesk-text-muted);transition:all var(--bedesk-transition)}.bedesk-category-card:hover .bedesk-arrow-icon{color:var(--bedesk-primary);transform:translateX(4px)}.bedesk-articles-list{background:var(--bedesk-surface);border-radius:var(--bedesk-radius-xl);border:1px solid var(--bedesk-border-light);overflow:hidden;box-shadow:var(--bedesk-shadow-sm)}.bedesk-article-item{display:flex;align-items:center;justify-content:space-between;padding:20px 24px;text-decoration:none;border-bottom:1px solid var(--bedesk-border-light);transition:all var(--bedesk-transition-fast);position:relative}.bedesk-article-item:last-child{border-bottom:none}.bedesk-article-item::before{content:'';position:absolute;left:0;top:50%;transform:translateY(-50%) scaleY(0);width:3px;height:60%;background:var(--bedesk-primary);border-radius:0 2px 2px 0;transition:transform var(--bedesk-transition-fast)}.bedesk-article-item:hover{background:var(--bedesk-surface-hover)}.bedesk-article-item:hover::before{transform:translateY(-50%) scaleY(1)}.bedesk-article-content{flex:1;min-width:0}.bedesk-article-content h4{font-size:15px;font-weight:600;margin:0 0 6px;color:var(--bedesk-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;letter-spacing:-.005em}.bedesk-article-category{font-size:12px;font-weight:500;color:var(--bedesk-primary);background:var(--bedesk-primary-subtle);padding:4px 10px;border-radius:var(--bedesk-radius-full);display:inline-block}.bedesk-article-meta{display:flex;align-items:center;gap:20px;flex-shrink:0}.bedesk-view-count{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--bedesk-text-muted)}.bedesk-view-count svg{width:16px;height:16px}.bedesk-breadcrumb{display:flex;align-items:center;gap:8px;padding:20px 0;font-size:14px;color:var(--bedesk-text-secondary);flex-wrap:wrap}.bedesk-breadcrumb a{color:var(--bedesk-text-secondary);text-decoration:none;transition:color var(--bedesk-transition-fast);display:inline-flex;align-items:center}.bedesk-breadcrumb a:hover{color:var(--bedesk-primary)}.bedesk-breadcrumb-separator{color:var(--bedesk-text-muted);display:flex;align-items:center}.bedesk-breadcrumb-separator svg{width:16px;height:16px}.bedesk-current{color:var(--bedesk-text);font-weight:500;display:inline-flex;align-items:center}.bedesk-article-layout{display:grid;grid-template-columns:1fr 320px;gap:40px;margin-bottom:48px}.bedesk-article-main{background:var(--bedesk-surface);border-radius:var(--bedesk-radius-xl);border:1px solid var(--bedesk-border-light);overflow:hidden;box-shadow:var(--bedesk-shadow-sm)}.bedesk-article-header{padding:40px;border-bottom:1px solid var(--bedesk-border-light)}.bedesk-article-header h1{font-size:2.25rem;font-weight:700;margin:0 0 20px;line-height:1.25;letter-spacing:-.02em}.bedesk-article-meta{display:flex;align-items:center;gap:24px;margin-bottom:20px;flex-wrap:wrap}.bedesk-article-date,.bedesk-article-views{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--bedesk-text-muted);font-weight:500}.bedesk-article-date svg,.bedesk-article-views svg{width:18px;height:18px}.bedesk-article-categories{display:flex;gap:8px;flex-wrap:wrap}.bedesk-category-badge{display:inline-flex;align-items:center;gap:6px;padding:6px 14px;background:var(--bedesk-primary-subtle);color:var(--bedesk-primary);font-size:12px;font-weight:600;border-radius:var(--bedesk-radius-full);text-decoration:none;transition:all var(--bedesk-transition-fast)}.bedesk-category-badge:hover{background:var(--bedesk-primary);color:#fff}.bedesk-article-content{padding:40px;font-size:16px;line-height:1.8}.bedesk-article-content h2{font-size:1.5rem;font-weight:600;margin:40px 0 16px;color:var(--bedesk-text);letter-spacing:-.01em}.bedesk-article-content h3{font-size:1.25rem;font-weight:600;margin:32px 0 12px;color:var(--bedesk-text)}.bedesk-article-content p{margin:0 0 20px;color:var(--bedesk-text-secondary)}.bedesk-article-content ul,.bedesk-article-content ol{margin:0 0 20px;padding-left:24px}.bedesk-article-content li{margin-bottom:8px;color:var(--bedesk-text-secondary)}.bedesk-article-content img{max-width:100%;border-radius:var(--bedesk-radius-lg);margin:20px 0;box-shadow:var(--bedesk-shadow-md)}.bedesk-article-content code{background:var(--bedesk-bg-secondary);padding:2px 8px;border-radius:var(--bedesk-radius-sm);font-family:'SF Mono',Monaco,'Courier New',monospace;font-size:.875em;color:var(--bedesk-primary)}.bedesk-article-content pre{background:#1E293B;padding:24px;border-radius:var(--bedesk-radius-lg);overflow-x:auto;margin:24px 0}.bedesk-article-content pre code{background:none;padding:0;color:#E2E8F0;font-size:14px}.bedesk-article-content blockquote{border-left:4px solid var(--bedesk-primary);padding:16px 24px;margin:24px 0;background:var(--bedesk-primary-subtle);border-radius:0 var(--bedesk-radius-lg) var(--bedesk-radius-lg) 0;font-style:italic;color:var(--bedesk-text-secondary)}.bedesk-vote-section{padding:32px 40px;border-top:1px solid var(--bedesk-border-light);background:var(--bedesk-bg);text-align:center}.bedesk-vote-section>p{font-size:14px;font-weight:600;margin:0 0 20px;color:var(--bedesk-text)}.bedesk-vote-buttons{display:flex;justify-content:center;gap:16px}.bedesk-vote-btn{display:flex;align-items:center;gap:10px;padding:12px 24px;background:var(--bedesk-surface);border:1px solid var(--bedesk-border);border-radius:var(--bedesk-radius-lg);cursor:pointer;transition:all var(--bedesk-transition);font-size:14px;font-weight:600;font-family:inherit;color:var(--bedesk-text-secondary)}.bedesk-vote-btn svg{width:22px;height:22px;transition:transform var(--bedesk-transition)}.bedesk-vote-up:hover{border-color:var(--bedesk-open);color:var(--bedesk-open);background:var(--bedesk-open-light)}.bedesk-vote-up:hover svg{transform:scale(1.1)}.bedesk-vote-down:hover{border-color:var(--bedesk-closed);color:var(--bedesk-closed);background:var(--bedesk-closed-light)}.bedesk-vote-down:hover svg{transform:scale(1.1)}.bedesk-vote-count{font-weight:700;font-size:16px}.bedesk-article-tags{padding:24px 40px;border-top:1px solid var(--bedesk-border-light);display:flex;align-items:center;gap:12px;flex-wrap:wrap;background:var(--bedesk-bg)}.bedesk-tags-label{font-size:13px;font-weight:600;color:var(--bedesk-text-muted);margin-right:4px}.bedesk-tag{display:inline-flex;align-items:center;gap:6px;padding:6px 14px;background:var(--bedesk-bg-secondary);color:var(--bedesk-text-secondary);font-size:12px;font-weight:500;border-radius:var(--bedesk-radius-full);text-decoration:none;transition:all var(--bedesk-transition-fast)}.bedesk-tag:hover{background:var(--bedesk-primary);color:#fff}.bedesk-related-articles{padding:32px 40px;border-top:1px solid var(--bedesk-border-light)}.bedesk-related-articles h3{font-size:1rem;font-weight:600;margin:0 0 20px;color:var(--bedesk-text)}.bedesk-related-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.bedesk-related-card{padding:16px 20px;background:var(--bedesk-bg);border-radius:var(--bedesk-radius-lg);text-decoration:none;transition:all var(--bedesk-transition-fast);border:1px solid #fff0}.bedesk-related-card:hover{background:var(--bedesk-primary-subtle);border-color:var(--bedesk-primary-muted)}.bedesk-related-card h4{font-size:14px;font-weight:600;margin:0 0 8px;color:var(--bedesk-text);line-height:1.4}.bedesk-read-more{font-size:12px;font-weight:500;color:var(--bedesk-primary);display:inline-flex;align-items:center;gap:4px}.bedesk-read-more svg{width:14px;height:14px;transition:transform var(--bedesk-transition)}.bedesk-related-card:hover .bedesk-read-more svg{transform:translateX(4px)}.bedesk-need-help{margin:32px 40px;padding:28px;background:linear-gradient(135deg,var(--bedesk-primary) 0%,var(--bedesk-accent) 100%);border-radius:var(--bedesk-radius-xl);display:flex;align-items:center;gap:24px;color:#fff;position:relative;overflow:hidden}.bedesk-need-help::before{content:'';position:absolute;top:-50%;right:-50%;width:100%;height:200%;background:radial-gradient(circle,rgb(255 255 255 / .1) 0%,transparent 60%)}.bedesk-need-help-icon{flex-shrink:0;position:relative;z-index:1}.bedesk-need-help-icon svg{width:56px;height:56px;opacity:.95}.bedesk-need-help-content{flex:1;position:relative;z-index:1}.bedesk-need-help-content h4{font-size:1.125rem;font-weight:600;margin:0 0 6px;color:#fff}.bedesk-need-help-content p{font-size:14px;margin:0 0 16px;opacity:.9}.bedesk-need-help-content .bedesk-btn{background:#fff;color:var(--bedesk-primary)}.bedesk-need-help-content .bedesk-btn:hover{box-shadow:0 4px 12px rgb(0 0 0 / .15)}.bedesk-article-sidebar{position:sticky;top:32px;align-self:start;display:flex;flex-direction:column;gap:24px}.bedesk-sidebar-widget{background:var(--bedesk-surface);border-radius:var(--bedesk-radius-xl);border:1px solid var(--bedesk-border-light);padding:24px;box-shadow:var(--bedesk-shadow-sm)}.bedesk-sidebar-widget h3{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--bedesk-text-muted);margin:0 0 16px}.bedesk-toc ul{list-style:none;padding:0;margin:0}.bedesk-toc li{margin-bottom:4px}.bedesk-toc a{display:flex;align-items:center;gap:10px;padding:10px 14px;font-size:14px;color:var(--bedesk-text-secondary);text-decoration:none;border-radius:var(--bedesk-radius-lg);transition:all var(--bedesk-transition-fast);font-weight:500}.bedesk-toc a::before{content:'';width:4px;height:4px;background:var(--bedesk-text-muted);border-radius:50%;flex-shrink:0;transition:all var(--bedesk-transition-fast)}.bedesk-toc a:hover{background:var(--bedesk-bg);color:var(--bedesk-primary)}.bedesk-toc a:hover::before{background:var(--bedesk-primary)}.bedesk-toc-h3 a{padding-left:24px;font-size:13px;color:var(--bedesk-text-muted)}.bedesk-category-list{list-style:none;padding:0;margin:0}.bedesk-category-list li{margin-bottom:4px}.bedesk-category-list a{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;font-size:14px;color:var(--bedesk-text);text-decoration:none;border-radius:var(--bedesk-radius-lg);transition:all var(--bedesk-transition-fast);font-weight:500}.bedesk-category-list a:hover{background:var(--bedesk-bg);color:var(--bedesk-primary)}.bedesk-category-list .bedesk-count{font-size:12px;font-weight:600;color:var(--bedesk-text-muted);background:var(--bedesk-bg-secondary);padding:4px 10px;border-radius:var(--bedesk-radius-full)}.bedesk-empty-state{text-align:center;padding:80px 32px;background:var(--bedesk-surface);border-radius:var(--bedesk-radius-xl);border:1px solid var(--bedesk-border-light)}.bedesk-empty-state svg{width:72px;height:72px;color:var(--bedesk-text-muted);margin-bottom:24px}.bedesk-empty-state h3{font-size:1.25rem;font-weight:600;margin:0 0 10px;color:var(--bedesk-text)}.bedesk-empty-state p{font-size:15px;color:var(--bedesk-text-secondary);margin:0 0 28px}.bedesk-wiki-suggestion-banner{margin-bottom:32px;padding:20px 24px;background:linear-gradient(135deg,#EEF2FF 0%,#E0E7FF 100%);border:1px solid #C7D2FE;border-radius:var(--bedesk-radius-xl)}.bedesk-wiki-suggestion-content{display:flex;align-items:center;gap:20px}.bedesk-wiki-suggestion-banner svg{color:#4F46E5;flex-shrink:0}.bedesk-wiki-suggestion-text{flex:1}.bedesk-wiki-suggestion-text strong{display:block;font-size:16px;font-weight:600;color:#1E1B4B;margin-bottom:4px}.bedesk-wiki-suggestion-text p{margin:0;font-size:14px;color:#4338CA}.bedesk-wiki-suggestion-button{display:inline-flex;align-items:center;padding:10px 20px;background:#4F46E5;color:#fff;font-size:14px;font-weight:600;border-radius:var(--bedesk-radius-lg);text-decoration:none;white-space:nowrap;transition:all var(--bedesk-transition)}.bedesk-wiki-suggestion-button:hover{background:#4338CA;transform:translateY(-1px);box-shadow:0 4px 12px rgb(79 70 229 / .3)}@media (max-width:768px){.bedesk-wiki-suggestion-content{flex-direction:column;text-align:center}.bedesk-wiki-suggestion-button{width:100%;justify-content:center}}.bedesk-dashboard-header{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:32px;padding-bottom:24px;border-bottom:1px solid var(--bedesk-border-light)}.bedesk-dashboard-title h1{font-size:2rem;font-weight:700;margin:0 0 8px;letter-spacing:-.02em}.bedesk-dashboard-title p{font-size:15px;color:var(--bedesk-text-secondary);margin:0}.bedesk-stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;margin-bottom:32px}.bedesk-stat-card{background:var(--bedesk-surface);border-radius:var(--bedesk-radius-xl);border:1px solid var(--bedesk-border-light);padding:24px;display:flex;align-items:flex-start;gap:16px;transition:all var(--bedesk-transition);position:relative;overflow:hidden}.bedesk-stat-card::after{content:'';position:absolute;top:0;left:0;width:4px;height:100%;border-radius:var(--bedesk-radius-xl) 0 0 var(--bedesk-radius-xl)}.bedesk-stat-card:hover{transform:translateY(-2px);box-shadow:var(--bedesk-shadow-md)}.bedesk-stat-card[data-status="open"]::after{background:var(--bedesk-open)}.bedesk-stat-card[data-status="pending"]::after{background:var(--bedesk-pending)}.bedesk-stat-card[data-status="resolved"]::after{background:var(--bedesk-resolved)}.bedesk-stat-card[data-status="closed"]::after{background:var(--bedesk-closed)}.bedesk-stat-icon{width:48px;height:48px;border-radius:var(--bedesk-radius-lg);display:flex;align-items:center;justify-content:center;flex-shrink:0}.bedesk-stat-icon svg{width:24px;height:24px}.bedesk-stat-card[data-status="open"] .bedesk-stat-icon{background:var(--bedesk-open-light);color:var(--bedesk-open)}.bedesk-stat-card[data-status="pending"] .bedesk-stat-icon{background:var(--bedesk-pending-light);color:var(--bedesk-pending)}.bedesk-stat-card[data-status="resolved"] .bedesk-stat-icon{background:var(--bedesk-resolved-light);color:var(--bedesk-resolved)}.bedesk-stat-card[data-status="closed"] .bedesk-stat-icon{background:var(--bedesk-closed-light);color:var(--bedesk-closed)}.bedesk-stat-info{flex:1}.bedesk-stat-value{display:block;font-size:2rem;font-weight:700;color:var(--bedesk-text);line-height:1;margin-bottom:6px;letter-spacing:-.03em}.bedesk-stat-label{font-size:13px;font-weight:500;color:var(--bedesk-text-muted)}.bedesk-tickets-container{background:var(--bedesk-surface);border-radius:var(--bedesk-radius-xl);border:1px solid var(--bedesk-border-light);overflow:hidden;box-shadow:var(--bedesk-shadow-sm)}.bedesk-tickets-header{display:flex;align-items:center;justify-content:space-between;padding:24px 28px;border-bottom:1px solid var(--bedesk-border-light);background:var(--bedesk-bg)}.bedesk-tickets-header h2{font-size:1.125rem;font-weight:600;margin:0}.bedesk-tickets-filters{display:flex;gap:8px}.bedesk-filter-btn{padding:8px 16px;font-size:13px;font-weight:500;font-family:inherit;color:var(--bedesk-text-secondary);background:var(--bedesk-surface);border:1px solid var(--bedesk-border);border-radius:var(--bedesk-radius-lg);cursor:pointer;transition:all var(--bedesk-transition-fast)}.bedesk-filter-btn:hover{border-color:var(--bedesk-border-dark);color:var(--bedesk-text)}.bedesk-filter-btn.active{background:var(--bedesk-primary);border-color:var(--bedesk-primary);color:#fff}.bedesk-tickets-list{padding:0}.bedesk-ticket-card{border-bottom:1px solid var(--bedesk-border-light);transition:all var(--bedesk-transition-fast)}.bedesk-ticket-card:last-child{border-bottom:none}.bedesk-ticket-card:hover{background:var(--bedesk-surface-hover)}.bedesk-ticket-link{display:flex;align-items:center;justify-content:space-between;padding:24px 28px;text-decoration:none;gap:20px}.bedesk-ticket-main{flex:1;min-width:0}.bedesk-ticket-status{display:flex;gap:8px;margin-bottom:10px;flex-wrap:wrap}.bedesk-status-badge,.bedesk-priority-badge{display:inline-flex;align-items:center;gap:6px;padding:6px 14px;font-size:12px;font-weight:600;border-radius:var(--bedesk-radius-full);text-transform:capitalize;letter-spacing:.01em}.bedesk-status-badge svg,.bedesk-priority-badge svg{width:14px;height:14px}.bedesk-status-open{background:var(--bedesk-open-light);color:var(--bedesk-open)}.bedesk-status-pending{background:var(--bedesk-pending-light);color:var(--bedesk-pending)}.bedesk-status-resolved{background:var(--bedesk-resolved-light);color:var(--bedesk-resolved)}.bedesk-status-closed{background:var(--bedesk-closed-light);color:var(--bedesk-closed)}.bedesk-priority-low{background:var(--bedesk-bg-secondary);color:var(--bedesk-text-secondary)}.bedesk-priority-medium{background:var(--bedesk-pending-light);color:var(--bedesk-pending)}.bedesk-priority-high{background:#FEE2E2;color:#DC2626}.bedesk-priority-critical{background:#FECACA;color:#B91C1C}.bedesk-ticket-title{font-size:16px;font-weight:600;margin:0 0 10px;color:var(--bedesk-text);letter-spacing:-.005em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.bedesk-ticket-meta{display:flex;gap:24px;flex-wrap:wrap}.bedesk-ticket-department,.bedesk-ticket-replies,.bedesk-ticket-date{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--bedesk-text-muted);font-weight:500}.bedesk-ticket-department svg,.bedesk-ticket-replies svg,.bedesk-ticket-date svg{width:16px;height:16px;color:var(--bedesk-text-muted)}.bedesk-ticket-arrow{flex-shrink:0}.bedesk-ticket-arrow svg{width:24px;height:24px;color:var(--bedesk-text-muted);transition:color var(--bedesk-transition)}.bedesk-ticket-card:hover .bedesk-ticket-arrow svg{color:var(--bedesk-primary)}.bedesk-ticket-layout{display:grid;grid-template-columns:1fr 340px;gap:32px;margin-bottom:48px}.bedesk-ticket-thread{background:var(--bedesk-surface);border-radius:var(--bedesk-radius-xl);border:1px solid var(--bedesk-border-light);overflow:hidden;box-shadow:var(--bedesk-shadow-sm)}.bedesk-ticket-header{padding:32px 40px;border-bottom:1px solid var(--bedesk-border-light);background:linear-gradient(to bottom,var(--bedesk-bg),var(--bedesk-surface))}.bedesk-ticket-title-row{display:flex;align-items:flex-start;gap:16px;margin-bottom:16px}.bedesk-ticket-id{font-size:14px;font-weight:700;color:var(--bedesk-primary);background:var(--bedesk-primary-subtle);padding:6px 12px;border-radius:var(--bedesk-radius-full);white-space:nowrap}.bedesk-ticket-header h1{font-size:1.5rem;font-weight:600;margin:0;line-height:1.35}.bedesk-ticket-badges{display:flex;gap:10px;flex-wrap:wrap}.bedesk-ticket-message{padding:28px 40px;border-bottom:1px solid var(--bedesk-border-light);transition:background var(--bedesk-transition-fast)}.bedesk-ticket-message:last-of-type{border-bottom:none}.bedesk-ticket-message:hover{background:var(--bedesk-surface-hover)}.bedesk-message-header{display:flex;align-items:center;gap:16px;margin-bottom:20px}.bedesk-message-avatar img,.bedesk-message-avatar .avatar{width:48px;height:48px;border-radius:var(--bedesk-radius-full);object-fit:cover;background:linear-gradient(135deg,var(--bedesk-primary-light),var(--bedesk-primary));display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:18px}.bedesk-message-meta{display:flex;flex-direction:column;flex:1}.bedesk-message-author{font-weight:600;font-size:15px;color:var(--bedesk-text);display:flex;align-items:center;gap:8px}.bedesk-message-role{font-size:12px;font-weight:500;color:var(--bedesk-text-muted);text-transform:uppercase;letter-spacing:.05em}.bedesk-message-role.agent{color:var(--bedesk-primary);background:var(--bedesk-primary-subtle);padding:2px 8px;border-radius:var(--bedesk-radius-full)}.bedesk-message-date{font-size:13px;color:var(--bedesk-text-muted);font-weight:500}.bedesk-message-body{font-size:15px;line-height:1.75;color:var(--bedesk-text-secondary)}.bedesk-message-body p{margin:0 0 16px}.bedesk-message-body p:last-child{margin-bottom:0}.bedesk-ticket-message.agent .bedesk-message-body{background:var(--bedesk-resolved-light);padding:20px 24px;border-radius:var(--bedesk-radius-lg);border-left:4px solid var(--bedesk-primary);margin:0 -40px}.bedesk-attachments{margin-top:24px;padding-top:24px;border-top:1px solid var(--bedesk-border-light)}.bedesk-attachments h4{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--bedesk-text-muted);margin:0 0 16px}.bedesk-attachment-list{display:flex;flex-wrap:wrap;gap:12px}.bedesk-attachment{display:flex;align-items:center;gap:10px;padding:12px 18px;background:var(--bedesk-bg);border-radius:var(--bedesk-radius-lg);font-size:13px;font-weight:500;color:var(--bedesk-text);text-decoration:none;transition:all var(--bedesk-transition-fast);border:1px solid var(--bedesk-border-light)}.bedesk-attachment:hover{background:var(--bedesk-primary-subtle);border-color:var(--bedesk-primary-muted);color:var(--bedesk-primary)}.bedesk-attachment svg{width:18px;height:18px;color:var(--bedesk-text-muted)}.bedesk-attachment:hover svg{color:var(--bedesk-primary)}.bedesk-reply-form-wrapper{padding:0;background:#fff0;border-top:1px solid var(--bedesk-border-light)}.bedesk-reply-form-wrapper h3{font-size:1rem;font-weight:600;margin:0 0 20px;color:var(--bedesk-text)}.bedesk-reply-form-wrapper .bedesk-form{padding:0;background:#fff0;border:none}.bedesk-reply-form-wrapper .bedesk-form-group{margin-bottom:16px}.bedesk-reply-form-wrapper .bedesk-textarea{width:100%;padding:16px 20px 16px 20px;font-size:15px;font-family:inherit;border:1px solid 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20px;border-radius:var(--bedesk-radius-lg);font-size:14px;font-weight:500;display:none}.bedesk-form-message.success{display:block;background:var(--bedesk-open-light);color:var(--bedesk-open);border:1px solid var(--bedesk-open-bg)}.bedesk-form-message.error{display:block;background:#FEE2E2;color:#DC2626;border:1px solid #FECACA}.bedesk-priority-options{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.bedesk-priority-option{position:relative}.bedesk-priority-option input{position:absolute;opacity:0;pointer-events:none}.bedesk-priority-label{display:flex;flex-direction:column;align-items:center;gap:10px;padding:20px 16px;background:var(--bedesk-bg);border:2px solid var(--bedesk-border);border-radius:var(--bedesk-radius-lg);font-size:13px;font-weight:600;color:var(--bedesk-text-secondary);cursor:pointer;transition:all var(--bedesk-transition);text-align:center}.bedesk-priority-label svg{width:28px;height:28px}.bedesk-priority-option 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.page-numbers{display:inline-flex;align-items:center;justify-content:center;min-width:44px;height:44px;padding:0 12px;font-size:14px;font-weight:600;color:var(--bedesk-text);text-decoration:none;border-radius:var(--bedesk-radius-lg);transition:all var(--bedesk-transition-fast)}.bedesk-pagination .page-numbers:hover{background:var(--bedesk-bg);color:var(--bedesk-primary)}.bedesk-pagination .page-numbers.current{background:var(--bedesk-primary);color:#fff}.bedesk-pagination .page-numbers.dots{background:#fff0;color:var(--bedesk-text-muted)}.bedesk-pagination .page-numbers.prev,.bedesk-pagination .page-numbers.next{padding:0 20px}.bedesk-pagination .page-numbers.prev svg,.bedesk-pagination .page-numbers.next svg{width:18px;height:18px}.bedesk-skeleton{background:linear-gradient(90deg,var(--bedesk-bg-secondary) 25%,var(--bedesk-bg) 50%,var(--bedesk-bg-secondary) 75%);background-size:200% 100%;animation:bedesk-skeleton-loading 1.5s ease-in-out infinite;border-radius:var(--bedesk-radius)}@keyframes bedesk-skeleton-loading{0%{background-position:200% 0}100%{background-position:-200% 0}}.bedesk-skeleton-text{height:16px;margin-bottom:12px}.bedesk-skeleton-title{height:24px;width:60%;margin-bottom:16px}.bedesk-skeleton-avatar{width:48px;height:48px;border-radius:50%}.bedesk-skeleton-badge{width:80px;height:28px;border-radius:var(--bedesk-radius-full)}@media (max-width:1280px){:root{--bedesk-container-padding:24px}}@media (max-width:1024px){.bedesk-article-layout,.bedesk-ticket-layout{grid-template-columns:1fr}.bedesk-article-sidebar,.bedesk-ticket-sidebar{position:static;display:grid;grid-template-columns:repeat(2,1fr);gap:24px}.bedesk-stats-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width:768px){:root{--bedesk-container-padding:20px}.bedesk-hero-content h1{font-size:2rem}.bedesk-hero-content 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48px}.bedesk-wiki-sidebar{position:sticky;top:32px;align-self:start;display:flex;flex-direction:column;gap:24px}.bedesk-sidebar-section{background:var(--bedesk-surface);border-radius:var(--bedesk-radius-xl);border:1px solid var(--bedesk-border-light);padding:24px;box-shadow:var(--bedesk-shadow-sm)}.bedesk-sidebar-title{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--bedesk-text-muted);margin:0 0 16px;padding-bottom:12px;border-bottom:1px solid var(--bedesk-border-light)}.bedesk-category-list{list-style:none;padding:0;margin:0}.bedesk-category-list li{margin-bottom:4px}.bedesk-category-list a{display:flex;align-items:center;padding:12px 16px;font-size:14px;font-weight:500;color:var(--bedesk-text);text-decoration:none;border-radius:var(--bedesk-radius-lg);transition:all var(--bedesk-transition-fast)}.bedesk-category-list a:hover{background:var(--bedesk-bg);color:var(--bedesk-primary)}.bedesk-category-list a.active{background:var(--bedesk-primary-subtle);color:var(--bedesk-primary)}.bedesk-cat-count{margin-left:auto;font-size:12px;font-weight:600;color:var(--bedesk-text-muted);background:var(--bedesk-bg-secondary);padding:4px 10px;border-radius:var(--bedesk-radius-full)}.bedesk-category-list a:hover .bedesk-cat-count,.bedesk-category-list a.active .bedesk-cat-count{background:var(--bedesk-primary-muted);color:var(--bedesk-primary)}.bedesk-sidebar-cta{background:linear-gradient(135deg,var(--bedesk-primary) 0%,var(--bedesk-accent) 100%);border:none}.bedesk-sidebar-cta .bedesk-sidebar-title{color:rgb(255 255 255 / .8);border-bottom-color:rgb(255 255 255 / .2)}.bedesk-sidebar-cta p{font-size:14px;color:rgb(255 255 255 / .9);margin:0 0 20px;line-height:1.6}.bedesk-sidebar-cta-button{display:flex;align-items:center;justify-content:center;gap:8px;width:100%;padding:12px 20px;background:#fff;color:var(--bedesk-primary);border-radius:var(--bedesk-radius-lg);font-size:14px;font-weight:600;text-decoration:none;transition:all var(--bedesk-transition)}.bedesk-sidebar-cta-button:hover{box-shadow:0 4px 12px rgb(0 0 0 / .15);transform:translateY(-1px)}.bedesk-wiki-main{min-width:0}.bedesk-top-filter{display:flex;align-items:center;gap:12px;margin-bottom:24px;padding:16px 20px;background:var(--bedesk-surface);border-radius:var(--bedesk-radius-xl);border:1px solid var(--bedesk-border-light)}.bedesk-top-filter label{font-size:14px;font-weight:600;color:var(--bedesk-text);white-space:nowrap}.bedesk-top-filter select{flex:1;max-width:300px;padding:10px 16px;font-size:14px;font-weight:500;border:1px solid var(--bedesk-border);border-radius:var(--bedesk-radius-lg);background:var(--bedesk-surface);color:var(--bedesk-text);cursor:pointer;transition:all var(--bedesk-transition-fast)}.bedesk-top-filter select:hover{border-color:var(--bedesk-border-dark)}.bedesk-top-filter select:focus{outline:none;border-color:var(--bedesk-primary);box-shadow:0 0 0 3px rgb(79 70 229 / .1)}.bedesk-cta-container{margin-top:32px;padding-top:24px;border-top:1px solid rgb(255 255 255 / .2)}.bedesk-cta-text{font-size:14px;color:rgb(255 255 255 / .9);margin:0 0 16px}.bedesk-cta-button{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:12px 24px;background:#fff;color:var(--bedesk-primary);border-radius:var(--bedesk-radius-lg);font-size:14px;font-weight:600;text-decoration:none;transition:all var(--bedesk-transition)}.bedesk-cta-button:hover{box-shadow:0 4px 12px rgb(0 0 0 / .15);transform:translateY(-1px)}@media (max-width:1024px){.bedesk-wiki-layout{grid-template-columns:1fr;gap:24px}.bedesk-wiki-sidebar{position:static;display:grid;grid-template-columns:repeat(2,1fr);gap:24px}.bedesk-sidebar-section{order:1}}@media (max-width:768px){.bedesk-wiki-sidebar{grid-template-columns:1fr}.bedesk-top-filter{flex-direction:column;align-items:flex-start}.bedesk-top-filter select{max-width:100%;width:100%}}.bedesk-category-header{margin-bottom:32px;padding:28px 32px;background:var(--bedesk-surface);border-radius:var(--bedesk-radius-xl);border:1px solid var(--bedesk-border-light);position:relative;overflow:hidden}.bedesk-category-header::before{content:'';position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,var(--bedesk-primary),var(--bedesk-accent))}.bedesk-category-header h2{font-size:1.5rem;font-weight:700;margin:0 0 8px;color:var(--bedesk-text);letter-spacing:-.01em}.bedesk-category-header-desc{font-size:15px;color:var(--bedesk-text-secondary);margin:0 0 16px;line-height:1.6}.bedesk-category-article-count{display:inline-flex;align-items:center;gap:6px;font-size:13px;font-weight:600;color:var(--bedesk-primary);background:var(--bedesk-primary-subtle);padding:6px 14px;border-radius:var(--bedesk-radius-full)}.bedesk-articles-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:24px}.bedesk-article-card{background:var(--bedesk-surface);border-radius:var(--bedesk-radius-xl);padding:24px;text-decoration:none;border:1px solid var(--bedesk-border-light);transition:all var(--bedesk-transition-spring);display:flex;flex-direction:column}.bedesk-article-card:hover{border-color:var(--bedesk-primary-muted);box-shadow:var(--bedesk-shadow-lg);transform:translateY(-4px)}.bedesk-article-card-title{font-size:1.125rem;font-weight:600;margin:0 0 12px;color:var(--bedesk-text);line-height:1.4;letter-spacing:-.01em}.bedesk-article-card-excerpt{font-size:14px;color:var(--bedesk-text-secondary);margin:0 0 20px;line-height:1.6;flex-grow:1}.bedesk-article-card-footer{display:flex;align-items:center;justify-content:space-between;padding-top:16px;border-top:1px solid var(--bedesk-border-light);margin-top:auto}.bedesk-article-card-date{font-size:13px;color:var(--bedesk-text-muted);font-weight:500}.bedesk-article-card-views{font-size:13px;color:var(--bedesk-text-muted);font-weight:500;display:flex;align-items:center;gap:6px}.bedesk-article-card-views::before{content:'';display:inline-block;width:16px;height:16px;background-image:url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 24 24' stroke='%2394A3B8'%3e%3cpath stroke-linecap='round' stroke-linejoin='round' stroke-width='2' d='M15 12a3 3 0 11-6 0 3 3 0 016 0z'/%3e%3cpath stroke-linecap='round' stroke-linejoin='round' stroke-width='2' d='M2.458 12C3.732 7.943 7.523 5 12 5c4.478 0 8.268 2.943 9.542 7-1.274 4.057-5.064 7-9.542 7-4.477 0-8.268-2.943-9.542-7z'/%3e%3c/svg%3e");background-size:contain;background-repeat:no-repeat}@media (max-width:768px){.bedesk-articles-grid{grid-template-columns:1fr}.bedesk-category-header{padding:20px 24px}}