A.Six Sigma and Organizational Goals 3

Value of Six SigmaRecognize why organizations use Six Sigma, how they apply its philosophy and goals, and the evolution of Six Sigma from quality leaders such as Juran, Deming, Shewhart, Ishikawa, and others. (Understand)
Organizational goals and Six Sigma projectsIdentify the linkages and supports that need to be established between a selected Six Sigma project and the organization’s goals, and describe how process inputs, outputs, and feedback at all levels can influence the organization as a whole. (Understand)
Organizational drivers and metricsRecognize key business drivers (profit, market share, customer satisfaction, efficiency, product differentiation) for all types of organizations.
Understand how key metrics and scorecards are developed and how they impact the entire organization. (Understand)